Question 1

Can I keep my existing phone number, or will you provide me with a phone number?

Accepted Answer

Yes, we will port your existing business numbers without disrupting your service. You can transfer all or some of your current business numbers over. If you need new numbers, we can provide them as well. Porting your current numbers or getting a new number is provided at no cost.

Question 2

Can I still fax over VoIP?

Accepted Answer

Yes, we provide options so you can continue faxing over you MFP using a fax bridge or the scanner feature and fax to email.

Question 3

What do I get for my VoIP monthly services charge?

Accepted Answer

There is a monthly fee for your VoIP services, but you get so much more with our local staff. Consultation, installation, and tech assistance are all included in that monthly fee.

Question 4

Do I need to keep my landline?

Accepted Answer

For phone services once your numbers have been ported, you will no longer need to maintain your landline. It is advisable to make sure there are no other services on your landline, for example, security systems, fire systems or camera systems.

Question 5

What kind of call quality will I get?

Accepted Answer

Call quality with VoIP systems should provide a vast improvement compared to traditional landlines. You will hear the term QOS or quality of service regarding VoIP, that means settings in your router are designated to provide the connection needed by your phones. With sufficient internet speed your calls should be clear and clean without dropping off or jitter talk.

Question 6

Do I have to use a desk phone?

Accepted Answer

Desk phones offer you the most features when using VoIP but with our NimbusPhone mobile app, your business can have physical desk phones, NimbusPhone mobile apps or any combination.

Question 7

If I lose power, will I still be able to make phone calls VoIP?

Accepted Answer

If there is a power outage, your internet connection will be down as well so the desk phone will be out, but calls will still be able to go to voicemail. Because VoIP is a cloud-based service, by using our provided NimbusPhone mobile app you will still be able to receive your calls, check your voicemails and transfer to other coworkers.

There is also a feature that can automatically forward your business number to a cell phone number if the system is offline.

Question 8

Will my VoIP phones continue to work even if I move offices?

Accepted Answer

Yes, as long as you have reliable internet and a network with appropriate Quality of Service (QOS) at your new location, your VoIP phones will work. You will need to contact your VoIP Service administrator to adjust the 911 location address to your new facility.

Question 9

What happens if the VoIP network goes down?

Accepted Answer

Our service provider has worked very hard to put layers of protection into their system to provide you with seamless connection. This layered approach creates redundancy within the system protecting you against large interruptions in the system that can occur from fraudulent attacks or natural disasters that impact business continuity.

Question 10

If my business is growing, can I adjust my VoIP phone system?

Accepted Answer

Yes, scalability is one of the advantages of using a VoIP phone system. Because a VoIP phone system is hosted in the cloud, upgrading is easy. You don’t need to add additional phone numbers or contract to another provider. Just let us know your needs and we can add the hosted seats to your service.

FAQ

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